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logo
  • Home
  • Loan Programs
  • Conventional Loans
  • 5% Down Jumbo Loans
  • FHA Loans
  • USDA Loans
  • VA Loans
  • Self Employed loans (Alternate Documentation)
  • Investor Cash Flow DSCR Program
  • Investor Cash flow worksheet (DSCR)
  • Short Term Rental Loans (Air BNB / VRBO)
  • Foreign National Loans
  • Commercial Loans
  • Apply Now
  • Resources
  • Mortgage Basics
  • Online Forms
  • Mortgage Calculators
  • Loan Process
  • Credit Card Builder
  • Blog
  • Careers
  • Why Join Coast2Coast Mortgage?
  • Loan Officer New Hire Referral Program
  • Apply for a Loan Originator Position
  • Career Opportunities
  • Loan Officer Dashboard
  • Pricing Engine
  • WeMLO Processing
  • Marketing Toolbox
  • Listing Booster
  • Go Paperless Credit Authorizations
  • Zoom Meetings
  • G-Suite Learning Center
  • Employee Portal
  • Closed Loan Submission forms
  • Reviews
  • Locations
  • 1-888-456-9796

Customer Complaints

Statement of Policy and Procedures for Customer Complaints

We strive to provide all of our customers with the most professional mortgage services at our disposal and to treat each customer courteously.

Procedures for Processing a Customer's Complaint

  1. When a complaint (either in writing or verbally) is registered with our company, we will ask to discuss the matter with the client. An in-person meeting at the company office will be offered to the customer.
  2. The customer’s file will be reviewed with the customer and the specific complaints will be discussed.
  3. A memo will be written to the customer’s file summarizing the discussion and the resolution of the complaint. A copy of the memo will be sent to the customer. Any subsequent responses from the customer will be placed in the customer’s file. A copy of the complaint and responses will be maintained in the company’s required complaint file.
  4. Every reasonable effort will be undertaken to satisfy the customer’s complaint.
  5. All customer complaints will be handled by our management and/or compliance staff, who will be reasonably available during business hours.
  6. A complaint which is forwarded to us from the Department of Banking and Finance, Department of Real Estate or other applicable entity will be promptly reviewed and a response provided to the forwarding Department or entity within 15 business days of the receipt of the complaint by the company.

About Us

We've been helping customers afford the home of their dreams for many years and we love what we do.

Company NMLS: 376205
www.nmlsconsumeraccess.org

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Contact Us

9050 Cypress Green Dr Suite 403
Jacksonville, Florida 32256
Phone: 1-888-456-9796
info@coast2coastmortgage.com

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These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.
For information directly from HUD/FHA, visit http://www.hudclips.com
For information directly from the VA, visit http://www.benefits.va.gov/HOMELOANS/
For information directly from the USDA, visit http://www.usda.gov/wps/portal/usda/usdahome?navid=GRANTS_LOANS

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